Recently we asked our customers to complete a Satisfaction Survey. We are honored to report the results.
94% rate Hart West's overall service as good-excellent!
9 out of 10 would recommend us to others!
99% agree that our staff was helpful and courteous.
Thank you to all who participated in the survey. Your responses will help us to make changes to enhance our service and to recognize employee excellence.
Reviews & Testimonials
These are just a few of the actual letters and notes we received from our customers. The names have been removed for Privacy purposes. There is a reason that most of our business is referrals.
"Everyone was professional & prompt."
"Wow!! That was the easiest mortgage process we have ever been through. Thanks!"
"Both Debbie & Jill were great to deal with."
"Excellent job....extremely helpful and answered all questions with speed and accuracy."
"Jill- Thank you for rushing my signing! I truly appreciate it."
"I was extremely happy with my service & especially with my loan processor Debbie. She was very helpful, informative & wonderful to work with. She was awesome!!"
"The customer service is excellent and that is why we are returning customers."
"Jill was a pleasure to work with. My agent was also very positive about his dealings with her."
"The whole process was fast and relatively effortless."
"I appreciate everyone on the Hart West team. "I would recommend anyone who refinances or purchases to go to Hart West. Thanks!"
"I have used you many times and you were vastly more efficient and responsive this time. Good work!"
"Thank you for your time and for your help."
"Have used Hart West for years now. Very smooth refi. No problems at all. Thanks!"
"Easy process. No real delays or screw ups! Refreshing in todays world. Thx!"
"Thank you for all of your help! It was a long process this time but your group did do a great job!"
"I think we've refinanced 3x's with you. Efficient, pleasant & responsive."